- United States English / $USD
North America
Europe
Shipping Policy
Delivery Timeframe
| Products Type | Delivery Timeframe |
|---|---|
| Standard Products | All laser engravers purchased on www.atomstack.com will be delivered to the specified address within 3 to 7 business days, depending on the shipping method and warehouse location. |
| Pre-order Items | Delivery for pre-order laser engravers will be made within 30 to 90 days. |
| Refurbished Items | Refurbished laser engravers will be delivered within 3 to 20 days. |
The total time for your order includes both processing and delivery times:
- Processing Time: This is the time it takes to prepare your item(s) for shipment from our warehouse, including preparation, quality checks, and packing. Processing typically takes 24~48 hours.
- Delivery Time: This is the time between when your order is shipped and when it is delivered to you. Once your order is shipped, the delivery time mainly depends on the courier.
Please note that, due to unforeseen circumstances, some items may occasionally be out of stock. If this happens, we will promptly contact you.
To help us ensure timely delivery, we kindly ask you to:
- that your address is accurate, and be aware that a signature may not always be required upon delivery.
- Work with the courier for timely customs clearance. If customs clearance isn't completed on time, return fees may apply. If you need a refund, these fees will be deducted. If you choose to reship, you'll be responsible for any additional shipping costs.
We stock most of our products in warehouses located in the US. This means that most orders from customers in the USA will be fulfilled domestically, with no additional customs duties.
Shipping Country/Region and Fees
To be eligible for an exchange, please ensure the following conditions are met:
| Ship From | Rate Name | Condition | Price | Scope of Delivery |
|---|---|---|---|---|
| USA Warehouse | Free Shipping | $0 and up | Free | United States (except Alaska, Wyoming, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific); |
※ For more accurate information, please contact our customer service at official@atomstack.com.
Please note that the shipping fees shown at checkout are discounted rates provided by AtomStack.com and may not represent the actual fees charged by the logistics provider.
Orders Tracking
Once customers’ orders are shipped, the tracking number will be provided in the notification email, customers can track their shipping routing information by clicking here or the official site of the courier.