All products (except the ones marked as “pre-order” in their product titles) you purchase on www.atomstack.com will be delivered to the address of the order within 5 - 30 days (the delivery time will be depending on different shipping methods or warehouses), otherwise you are given the right to request a full refund of your order after a postal inspection. You are entitled to own the item(s) delivered to you after the refund.
For pre-order items, we will deliver within 30 - 40 days.
For refurbished items, we will deliver within 3 - 20 days.
Custom Duty
We stock most of our products mainly in US warehouses, Mexico warehouse, and European warehouses, in this case most orders from customers will be fulfilled domestically, so there will be no customer duty needed to be paid by most customers from European Union, Mexico and USA.
However, we also will ship the products from Shenzhen China while the product is out of stock in US, EU or other warehouses, in this case, we will cover the 100% custom fee for the customer who is located in European Union and North America when the shipping method is non-Express, otherwise, customer should pay all custom fee by themselves.
Shipping Time Frame
The total time is the sum of the processing time and the delivery time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 2 - 3 days.
Delivery time: the time between when your order has been shipped and delivered to you.
After your order is shipped out, the delivery time solely depends on the courier.
We Ship From:
| SHIPPING FROM | SHIPPING METHOD | DELIVERY TIME | SHIPPING FEE | DESTINATION |
|---|---|---|---|---|
| US Warehouse | Express Delivery | 3 - 5 Business Days | Free Shipping | Only ship to USA |
| EU Warehouse | Express Delivery | 3 - 5 Business Days | Free Shipping | Only ship to EU countries |
| China Warehouse | DHL/UPS | 3 - 7 Business Days | - | EU & North America & Asia & AU |
| China Warehouse | Yun Express/4PX/Others | 10 - 20 Business Days | Free Shipping | EU & North America & Asia & AU |
| Mexico Warehouse | Express Delivery | 3 - 5 Business Days | Free Shipping | Only ship to Mexico |
| UK Warehouse | Express Delivery | 3 - 5 Business Days | Free Shipping | Only ship to UK |
*Due to some specific factors, Australia and New Zealand require additional shipping charges. All Delivery time is estimated, and will longer than expected due to custom clearance, invalid addresses, bad weather and other reason that may slow down the progress irresistibly. Please contact our customer service at official@atomstack.com for more accurate information.
Once customers’ orders are shipped, the tracking number will be provided in the notification email, customers can track their shipping routing information at: https://atomstack.com/tools/order_tracking , or the official site of the courier.